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If you only have a master socket within your home or premises and are having these issues then you should contact your service provider and insist that they send an engineer as there is a fault, because you do not have any other extensions around your premises it means that the fault must be exterior and that it is your service provider's responsibility to repair the fault for free.
If however you do have extra telephone and ethernet extension sockets around your premises Essex Telephone Engineers will provide a highly experienced and trained telephone engineer to inspect the issues you are having with your phone or internet at a fraction of the cost that service providers will charge for their services.
You can check if your issues are being caused by corrosion, erosion, physical or water damage by removing the telephone extension sockets and ethernet extension sockets around your home or premises and inspecting the interfaces and connections.
If you find any green corrosion on the contacts when you are inspecting the sockets it means that dampness or condensation is causing resistance and noise on any devices that are connected to the socket. Resistance on your line can cause slow internet, unreliable and inconsistent connections or even troubles connecting at all.
Locate your master socket, it looks similar to the other sockets in your house but has a split front panel. By removing the bottom panel you reveal a test socket. By plugging in your phone to the test socket you can identify whether the fault is an interior or exterior telephone fault. If your phone still does not work when plugged into the test socket it means that you have an exterior fault and that it is your service provider's responsibility to fix it for free. If when you plug in your phone it works perfectly fine it means that you have a fault on your interior telephone network through your home or premises or a device plugged into one of your telephone socket extension outlets is causing a short on the circuit. By process of elimination you can identify if a device is causing a short on your network. By unplugging everything from every socket and then listening to your phone to see if it works (on the master socket how it should be most of the time, not the test socket*) and then plugging in each device one by one until you diagnose which device is causing the short. If your phone is still not working then you may very well have a fault within your wiring infrastructure or on one or more of your telephone extension sockets or ethernet extension sockets. If this is the case you can call Essex Telephone Engineers and we will provide you with one of our highly experienced broadband engineers to inspect and fix your issues at low cost and near-
Here are a few photos of how your telephone socket extensions or ethernet socket extensions should look. Notice that they are clean and free from corrosion or erosion and have the wires correctly terminated with the wires inserted to the base of the slots.